Question 1

How does Tanya Mind Care online counselling  work?

Accepted Answer

At Tanya Mind Care, sessions take place online through a secure and encrypted platform. You can easily connect with your counsellor from the comfort and privacy of your own home, saving you the time and hassle of a commute.

Question 2

How do I join the session?

Accepted Answer

Once you book an appointment, you will receive a secure link via email. Simply click the link at your scheduled time using any device with a camera and microphone.

Question 3

What if I have technical issues?

Accepted Answer

Should we experience any technical issues or drop the connection, your counsellor will right away contact you by phone or email to get the session back on track.

Question 4

What is your cancellation policy?

Accepted Answer

I require 24 hours' notice to cancel or reschedule your session.

Question 5

What happens if I miss my session or cancel late?

Accepted Answer

Please note that the full session fee will apply for late cancellations or missed appointments.

Question 6

Do we have exceptions  in case of any emergencies?

Accepted Answer

"Yes, the fee will be waived for sudden illness, accidents, or unavoidable emergencies."

Question 7

How do I cancel or reschedule my session?

Accepted Answer

To manage your booking, simply send  a message on Whats App.

Question 8

What if the counselling psychologist needs to cancel?

Accepted Answer

In the rare event that I need to cancel, I will notify you immediately and reschedule your session at no cost to you.

Question 9

Do you handle mental health emergencies or crises?

Accepted Answer

Tanya Mind Care does not provide emergency or crisis services. If you are experiencing a mental health emergency, please contact your local emergency services, visit the nearest hospital, or call a crisis hotline immediately.

Frequent Asked Questions

How does Tanya Mind Care online counselling work?